Privacy Policy

Effective Date: April 17, 2026 Last Updated: April 17, 2026

Business Name: EverWell Wound Care, PLLC Address: Mundelein, IL 60060 Phone: (888) 844-9349 Email: [email protected] Website: geteverwellcare.com

1. Introduction

EverWell Wound Care, PLLC ("EverWell," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact us, or engage with our SMS messaging program. By using our services or providing your personal information, you agree to the terms outlined in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Identification Information:

Full name

Date of birth

Home address

Phone number (including mobile)

Email address

Insurance information (Medicare Part B and other applicable plans)

Health & Medical Information:

Wound type and condition

Medical history relevant to wound care treatment

Treatment records and care notes

Referring provider information

Technical Information:

IP address

Browser type and version

Pages visited on our website

Date and time of visits

Referring URLs

SMS & Communication Information:

Mobile phone number

SMS opt-in and opt-out records

Message history and interactions

3. How We Collect Information

We collect information in the following ways:

Directly from you when you fill out a form, call our office, or request services

Through our website contact and intake forms

When you opt in to our SMS messaging program

From referring providers, home health agencies, assisted living facilities, and other care partners

Automatically through website tracking tools and cookies

4. How We Use Your Information

We use the information we collect to:

Provide mobile wound care services and coordinate patient care

Send appointment reminders, care follow-ups, treatment updates, and billing notifications via SMS and email

Communicate with referring providers and care partners on your behalf

Process insurance billing and verify Medicare Part B eligibility

Improve our website, services, and patient experience

Comply with applicable healthcare laws, regulations, and licensing requirements

Respond to inquiries, complaints, and support requests

5. SMS Messaging & A2P 10DLC Compliance

By providing your mobile phone number and opting into our SMS program, you consent to receive text messages from EverWell Wound Care, PLLC. Our SMS communications comply fully with A2P 10DLC regulations and CTIA guidelines.

We do not share, sell, or rent your mobile phone number to third parties for marketing purposes.

SMS consent and phone numbers collected for messaging purposes will not be shared with any outside organization.

You may opt out at any time by texting "STOP" to our shortcode.

For assistance, reply "HELP" or contact us at [email protected] or (888) 844-9349.

Message and data rates may apply. Message frequency may vary.

6. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

Care Coordination: With referring providers, home health agencies, assisted living facilities, skilled nursing facilities, and other healthcare partners directly involved in your care

Insurance & Billing: With Medicare, insurance carriers, and billing processors to process claims and verify coverage

Legal Requirements: When required by law, court order, or government authority

Business Operations: With trusted third-party service providers who assist in operating our website, practice management systems, or communications platforms — all of whom are bound by confidentiality agreements

HIPAA Compliance: All sharing of protected health information (PHI) is conducted in accordance with the Health Insurance Portability and Accountability Act (HIPAA)

7. HIPAA Compliance

EverWell Wound Care, PLLC is a covered entity under HIPAA. We are committed to maintaining the privacy and security of your protected health information (PHI) in accordance with all applicable federal and state laws. For questions regarding your HIPAA rights or to request a copy of our Notice of Privacy Practices, please contact us at [email protected] or (888) 844-9349.

8. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You may choose to disable cookies through your browser settings; however, doing so may affect the functionality of certain areas of our website.

9. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

10. Your Rights

Depending on your location and applicable law, you may have the right to:

Access the personal information we hold about you

Request correction of inaccurate or incomplete information

Request deletion of your personal information where permitted by law

Opt out of SMS communications at any time by texting "STOP"

Request a copy of our HIPAA Notice of Privacy Practices

File a complaint with the U.S. Department of Health and Human Services if you believe your privacy rights have been violated

To exercise any of these rights, please contact us at [email protected] or (888) 844-9349.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately at [email protected].

13. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

EverWell Wound Care, PLLC Mundelein, IL 60060 📞 (888) 844-9349 ✉️ [email protected] 🌐 geteverwellcare.com

Mon–Fri: 9am–5pm CST | Sat–Sun: 9am–1pm CST